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Frequently asked questions

GCKey

Can I use an existing GCKey to sign-up for Collaboration@International?

Yes.

Please check with your organization before using a GCKey created for personal use.

Can I share a GCKey with other members of my organization?

Do not share your GCKey with others.

We’re working to improve Collaboration@International and may support multi-user accounts in the future.

Note: Additional instructions for signing up with GCKey are provided below on this page.

Need more help with GCKey? Visit the GCKey Help Page.

Creating an organization on Collaboration@International

How can I get help with my organization profile?

For assistance with your organization profile, email us at: collaboration@international.gc.ca

What should I do if I can’t provide a legal registration document for my organization?

Providing proof of legal registration is a critical part of registering for Collaboration@International.

If your organization is registered but you cannot provide proof, please email us at: collaboration@international.gc.ca for help.

Funding opportunities

When will more funding opportunities be posted on Collaboration@International?

New funding opportunities on Collaboration@International will be available soon.

You can find more funding opportunities from Global Affairs Canada on Funding opportunities for international assistance.

How can I get help with my application?

For technical support with your application, email us at: collaboration@international.gc.ca

For questions about a specific funding opportunity please visit the “Where to find more information” section on the funding opportunity’s page.

Feedback and support

How can I provide feedback on Collaboration@International?

Share your feedback on Collaboration@International through our general feedback survey .

You can also email your feedback to: collaboration@international.gc.ca

I have a problem that isn’t listed, how can I get additional support?
For more information or questions, email us at: collaboration@international.gc.ca

How to use Collaboration@International

Signing in with GCKey

GCKey is a Government of Canada credential that allows you to securely conduct online business with various governmental programs and services. Anyone in any country can sign up and create a GCKey username and password to access online services.

A GCKey is required to access Collaboration@International and submit a funding application. To create a GCKey:

  1. Select Sign Up on the welcome page (located next to the sign-in section).
  2. Create a username and password. Don’t forget to save your username separately from your email address.
  3. Complete your recovery questions. You are required to use a memorable person and date.
  4. Complete the email verification process. A unique one-time code will be emailed to you for GCKey entry.
Note:

Need more help with GCKey? Visit the GCKey Help Page