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Collaboration@International support

As part of our Collaboration@International (C@I) digital pilot, we are providing support to participating organizations. Find information below on how to sign up for a GCKey, how to navigate the pilot portal and who to contact for more support. If you have any technical issues, please reach out to your Canada Fund for Local Initiatives (CFLI) program point of contact for support.

During the pilot, we will also offer support sessions to answer technical questions. Click here to register for a session.

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How to participate in the digital pilot

GCKey

A GCKey is required to access the C@I Digital Pilot and submit a CFLI funding application. You may create a GCKey by going to the C@I Digital Pilot homepage, clicking the “Login and Register” button, and choosing the GCKey option. GCKey is a Government of Canada credential that allows you to securely conduct online business with various governmental programs and services. Anyone in any country can sign up and create a GCKey username and password to access online services. Expect to spend 10-15 minutes to set up GCKey.

  1. Select Sign Up on the welcome page (located next to the sign-in section).
  2. Create a username and password. Don’t forget to save your username separately from your email address.
  3. Complete your recovery questions. You are required to use a memorable person and date.
  4. Complete the email verification process. A unique one-time code will be emailed to you for GCKey entry.

Note: Need more help with GCKey? Visit the GCKey Help Page

Creating a user and organization account

  1. Sign in, confirm your email address and agree to the Terms of Use.
  2. Provide your user profile information (full name, position title, telephone number, and email address).
  3. Indicate the name of your organization or group.
  4. Complete your organization profile by providing the required details (e.g., organization description, address, and web presence).
  5. Save and complete your organization profile.
  6. Start applying for funding.

Filling and submitting the application

  1. Choose the CFLI program you would like to submit a CFLI application to.
  2. Click on the "Start application" button for the selected CFLI program.
  3. Enter all required information in each section of the CFLI application.
  4. Review the CFLI application to make sure all information provided is correct and no required information is missing.
  5. Submit the CFLI application. The email provided in the CFLI application will receive an email confirming the application has been submitted.

Additional Support

For application questions or other CFLI inquiries, contact your mission's point of contact. During the pilot, we will also offer support sessions to answer technical questions. Click here to register for a session.

Points of contact

Embassy of Canada to Serbia, North Macedonia and Montenegro, in Belgrade
Supporting applications for: Montenegro, North Macedonia, Serbia
BGRAD.CanadaFund@international.gc.ca Svetlana.Damnjanovic@international.gc.ca
High Commission of Canada in Mozambique, in Maputo
Supporting applications for: Angola, Eswatini, Mozambique
CFLI-MPUTO@international.gc.ca
High Commission of Canada in Australia, in Canberra
Supporting applications for: Fed. States of Micronesia, Palau, Papua New Guinea, Rep. of Marshall Islands, Solomon Islands, Vanuatu
CNBRACanadaFund@international.gc.ca

Learn more about the Grants and Contribution Transformation Initiative (GCTI)

Global Affairs Canada (GAC) launched the Grants and Contributions Transformation Initiative (GCTI) to streamline and modernize the department’s grants and contributions system. Collaboration@International will be the new external portal for organizations applying for Grants and Contributions. Learn more about GCTI.

Frequently Asked Questions (FAQ)

What is the purpose of the digital pilot?
By participating in the pilot, you will be able to test an early version of the new Collaboration@International portal. Your feedback will help us ensure the tool meets needs and guide future improvements.
How can my organization participate?
If you wish to participate in the digital pilot, please submit your project proposal through the Collaboration@International application portal. Note: The C@I application portal is only accepting applications from the following countries: Angola, Eswatini, Federated States of Micronesia, Montenegro, Mozambique, North Macedonia, Palau, Papua New Guinea, Republic of the Marshall Islands, Serbia, Solomon Islands, Vanuatu.
How can I get more help with GCKey?
If you need support, please visit the GCKey Help Page

If you have questions about GCKey, please contact the GCKey team at:

Canada and the United States
1-855-438-1102
Text Telephone (TTY/TDD)
1-855-438-1103

Outside Canada and the United States
1-800-2318-6290

Customer service representatives are available to assist you by phone year-round, 24 hours a day, 7 days a week.
Can I use my existing GCKey account?
If you already have a GCKey account, you can sign into the C@I portal using your existing GCKey information, even if you have never used C@I before. If you are unsure whether you have an existing GCKey account, continue to the website and try signing in. If you don’t remember your password, you can also reset it there.
How can my organization provide feedback about our experience using the C@I portal?
Feedback is important for GAC to deliver an effective and efficient system. Participating organizations will be invited to take part in surveys during and after the pilot.

If you have any technical issues, please reach out to your CFLI program point of contact for support.